Bookings DIRECTLY at Molino de Alcuneza (Our website (www.molinodealcuneza.com), Relais & Châteaux (www.relaischateaux.com) , telephone or directly at the hotel), the client accepts its cancellation conditions and non-show (no presentation). The modification and cancellation of any reservation (except prepaid rate) is allowed up to 7 days before arrival. In case of non-compliance, the amount corresponding to the total of the first night will be charged to the credit card provided as a guarantee. In case of non-show 100% of the total of the first night will be charged. Prepaid rate, you authorize the hotel to charge the full amount of your stay at the time of booking. Modifications are allowed 7 days in advance. In case of cancellation there will be no refund of the amount, Cancellations has been made more than 7 days in advance, a voucher will be issud with the total amount to be discounted on your next stay with an expiration of 1 year. Cancellations less than 7 days in advance, not be refundable and no voucher will be issued.
Bookings Through ANOTHER CHANNEL at Molino de Alcuneza (booking.com, expedia, agenciess, etc.), the client accepts their cancellations and non-show consitions. The modification and cancellations of any reservation (Except non-refundable rate) is allowed up to 7 days before arrival. In case of non-compliance, the amount corresponding to the total of the firts night will be charged to the credit card provided as a guarantee. In case of non-show 100% of the total of the firts night will be charged.
COVID Cancellation:
– It can be canceled if there is a mobility restriction within the city, region or province of the guests or that of the hotel. In this case, the cancellation will not have costs as long as an official document is presented. Prepaid rate, a voucher will be issued for the amount charged to be discounted on your next stay. The money will not be refunded.
Teh hotel may cancel your booking 10 days before it, due to the changes that the current health situation may bring about.
– Validity of conditions:
During all the months of the year.
– Credit Card: A credit card number with expiration date is requested to confirm a booking as a guarantee.
– Bank Transfer: It’s not accepted a guarantee of the booking.
– The total amount of the first night of stay will be applied as cancellation fees for all those cancellations made after deadline.
– The amount to be charged for cancellation once the stay at the hotel begins varies according to the number of nights cancelled
- One night cancellation: 100% charge
- Two nights cancellation: 50% charge
- Three nights cancellation: 30% charge
– Total or parcial cancellations muts be made by email. We don’t accept telephone cancellations.
LEGAL:
The hotel’s permission to charge in case of non-show by the client or cancellation withing the establishment’s policy is published in BOE September 20 1978, no.225,(pág.21963);rect. BOE October 12 1978, no. 244. (p. 23707). Article: 11.
